Software Engineer – Application Support

Who we are in a nutshell:

👋🏻 Hi, we are FintechOS! We are the global leader in fintech enablement, with a mission to make fintech innovation available to every company. The FintechOS platform simplifies and accelerates the launching, servicing, and expansion of financial products and services, helping businesses recognize value up to ten times sooner than with other approaches: with FintechOS, banks, insurance providers, and companies can get up and running with new financial solutions in as little as 12 weeks.

Unlike other financial technologies, FintechOS breaks data free from the core, enabling the creation of personalized and differentiated products and customer journeys at scale. FintechOS is a cloud-native platform that connects with any ecosystem tech or service – financial and non-financial – and can plug anywhere in the tech stack, working with existing and legacy tech that companies want to keep. We have invested deeply in our technology IP and are proud to have built not only an exceptional platform but also a diverse and experienced tech team.

About the role

Join our dynamic Customer Success team as a Software Engineer for Application Support, where you’ll tackle complex technical challenges, dive deep into code, and collaborate on innovative solutions within the FintechOS platform.

This role is perfect for developers with a knack for problem-solving and a passion for improving software quality and performance.

You’ll have the opportunity to influence product development, engage with cross-functional teams, and grow your expertise in fintech technologies. If you’re a developer looking for a role where your coding skills will directly impact customer success and product evolution, we’d love to hear from you.

What you’ll be doing

Advanced Issue Resolution:

Diagnose and resolve complex technical issues escalated from Level 1 support, with a focus on FintechOS platform applications.
Collaborate with cross-functional teams, including development teams, to address and resolve software challenges.
Manage resolution times for incoming support queries and maintain high Satisfaction Ratings.
Lead internal triage, escalation, incident, problem, and change management.
Ensure continuous follow-up on active queries for transparency and customer updates.
Collaborate with other support functions and teams to provide top-tier services.
Contribute to daily support ceremonies and coordinate external online meetings as needed.
Engage in giving and receiving constructive feedback regularly.

Collaboration in SDLC:

Participate in the entire application lifecycle, focusing on advanced coding, debugging, and validation.
Work closely with developers to understand and support the technical aspects of application development on FintechOS.

Documentation and Process Improvement:

Develop and maintain documentation throughout the software support life cycle.
Continuously improve software quality, security, and performance through collaborative efforts with the development team.

Technical Expertise and Development:

Stay informed about FintechOS platform updates and SDKs.
Understand web development and server-side rendering techniques.
Participate in code reviews and ensure adherence to best practices in collaboration with development teams.

Partner Advocacy:

Advocate for customers by ensuring a smooth experience with FintechOS products.
Practice empathy in every interaction, using positive, professional language for flawless end-to-end communication.
Assist in identifying, analyzing, and resolving technology problems.

What you’ll need

Must-Have:

Bachelor’s degree in Computer Science, Information Technology, or related field.
Strong problem-solving skills with proficiency in troubleshooting, data models, and optimization techniques.
Knowledge of web development languages (e.g., JavaScript, HTML, CSS) and server-side technologies.
Understanding of relational and non-relational databases and their optimization.
Familiarity with code versioning tools and CI/CD pipelines.

Nice-to-Have:

Experience with FintechOS platform, client and server SDKs.
Understanding of API design and development using REST, GraphQL, or SOAP.
Familiarity with containerization technologies like Docker and Kubernetes.
Knowledge of cloud computing platforms (AWS, GCP, Azure).

Soft Skills:

Excellent communication skills, capable of conveying technical issues and solutions to non-technical colleagues.
Detail-oriented with a focus on delivering high-quality, accurate work.
Strong problem-solving abilities, capable of handling unforeseen situations effectively.
Efficient time management and prioritization skills.
Continuous learning mindset, especially in fintech and web development technologies.
Work Environment:
This role requires flexibility in hours, including occasional evenings and weekends.
Participation in FintechOS Academy for continuous learning and development

Our culture

· We are a highly motivated bunch of people, taking on a huge technical challenge in one of the biggest industries in the world. We’re fully aware that the impact of our work can be felt by hundreds of millions of people around the world.

· At FintechOS, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers.

· We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other wonderful characteristics that make us different.

Quick Facts

· We are a venture-backed business co-headquartered in New York and London

· We have a big list of international clients already under our belt, serving customers in North America and Europe.

· Our customers range from globally strategic companies like Groupe Société Générale, Admiral Group, and BPCE Oney, to game-changing players like Vibrant, eMag, and Howden

· Our partners include both niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PWC.